Fort McKay Delivery Expansion (Heavy Metals)
Cross-functional project to stand up Amazon's first delivery route to Fort McKay, Alberta, so a $65K annual customer could be fully serviced.
First-ever route to Fort McKay; customer fully serviced; pipeline opened across the region
- Cross-Functional
- Delivery
- Enterprise
- Industrials
Results
- Heavy Metals, a ~$65,000/year Amazon Business customer, moved from delivery failures to reliable weekly service
- Stood up Amazon’s first-ever delivery route to Fort McKay, Alberta, via Intelcom (one delivery per week to start)
- Opened the door to serve other companies in the region in a market we had not been able to reach before
- Set the foundation for Amazon to expand delivery frequency to Fort McKay beyond once per week over time
Background
Heavy Metals orders roughly $65,000 from Amazon every year and is based in Fort McKay. Amazon did not deliver to that community, so orders were not arriving the way the customer needed. Heavy Metals wanted to keep buying from us, but delivery had to work first.
What I did
I partnered with the Delivery Experience team and the group that manages our third-party delivery vendors to build a workable solution.
The outcome was a weekly Intelcom route into Fort McKay so Heavy Metals could be fully serviced on an ongoing basis. It took coordination across several teams to align on scope, timing, and what we could commit to at launch: one delivery per week, delivered reliably, with a plan to improve over time.
What’s next
The weekly route is the first step. Amazon’s longer-term goal is to expand delivery operations in the area so Fort McKay can be served more often than once per week.
For Heavy Metals, the immediate win is stable delivery and a customer who can keep ordering with confidence. For our territory, the route also creates an opening to work with other businesses in the region that faced the same barrier.